Responsible Gaming

Gaming Should Be Entertainment

At Grosvenor Casino, we believe that gambling should be fun and entertaining only. It should never be seen as a way to make money or solve financial problems. Please gamble responsibly and only spend what you can afford to lose.

Age Verification

You must be at least 18 years of age to gamble in the United Kingdom. If you are under 18, please do not access our gaming services. We take age verification seriously and comply with all UK gambling regulations.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Constantly thinking about gambling or past gambling experiences
• Needing to gamble with increasing amounts of money to achieve the same level of excitement
• Repeatedly trying to control, cut back, or stop gambling
• Becoming restless or irritable when attempting to reduce gambling
• Gambling as a way to escape problems or relieve stress
• Chasing losses by returning to gamble more to recover money lost
• Lying to family, friends, or therapists about the extent of gambling
• Jeopardizing relationships, education, or career opportunities due to gambling
• Asking others for money to fund gambling or cover gambling losses
• Feeling a loss of control over gambling behaviour

If you recognise any of these signs, please reach out for support immediately.

Self-Help Tools & Responsible Gaming Features

We offer several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Set a limit on how much you are willing to lose in a given timeframe
• Reality Checks: Receive regular reminders about how long you have been gambling and how much you have spent
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling services if you feel you need a break
• Time-Out: Take a break from gambling for a set period without closing your account

For more information about these tools, please visit our account settings or contact our customer support team.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organisations:

United Kingdom

• GamCare
  Free, confidential support and counselling for problem gamblers
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free and confidential)
• GamStop
  The National Self-Exclusion Scheme for online gambling in Great Britain
  www.gamstop.co.uk
• Gamblers Anonymous
  Support meetings and resources for those with gambling addiction
  Telephone: 020 7384 3040

International Resources

• Australia — Gambling Help Online
  www.gamblinghelponline.org.au
• Canada — Responsible Gambling Council
  www.responsiblegambling.org
• United States — National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone: 0800 1 372 374 (free helpline)

Need Help?

If you believe you have a problem with gambling, please do not hesitate to seek help. There is no shame in reaching out — support is available and recovery is possible.

If you or a loved one is struggling, contact GamCare today on 0808 8020 133 or visit www.gamcare.org.uk