Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Grosvenor Casino, we believe that gambling should be an enjoyable form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.

Age Verification

You must be at least 18 years of age to gamble at Grosvenor Casino in the United Kingdom. We are committed to preventing underage gambling and maintaining a safe gaming environment for all players.

If you are under 18, please do not use our services. Parents and guardians are encouraged to discuss the risks of gambling with young people.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. If you recognise any of the following signs in yourself or someone you know, please seek help:

• Gambling with increasing amounts of money to achieve the same level of excitement
• Repeatedly trying to cut back or stop gambling without success
• Feeling anxious or irritable when attempting to reduce gambling
• Chasing losses by gambling more to recover money lost
• Lying to family members or friends about the extent of your gambling
• Hiding gambling activities or concealing the amount spent
• Neglecting work, family, or social responsibilities due to gambling
• Gambling with borrowed money or using credit to fund gambling
• Experiencing financial difficulties as a result of gambling
• Feeling a sense of desperation or hopelessness related to gambling
• Using gambling to escape from problems or negative emotions

Self-Help Tools & Player Protection

Grosvenor Casino provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Establish a ceiling on losses you are willing to accept
• Reality Checks: Receive regular notifications reminding you how long you have been gambling and how much you have spent
• Session Time Limits: Set time restrictions for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gambling

To access these tools, please visit your account settings or contact our customer support team. Using these tools is free and confidential.

Support Organisations & Help Services

If you are struggling with problem gambling, professional help is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare – Free, confidential support and counselling
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous – Support groups and peer assistance
  Website: www.gamblersanonymous.org.uk
• National Debtline – For those facing financial difficulties due to gambling
  Phone: 0808 808 4000

International Support

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700

All support services listed above are confidential, free to access, and staffed by trained professionals.

Need Help Now?

If you or someone you know is experiencing problems with gambling, please reach out for help today. There is no shame in seeking support—help is available, and recovery is possible.

Don't suffer in silence. Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for immediate, confidential support.

If you are in crisis or having thoughts of self-harm, please contact Samaritans on 116 123 (available 24/7) or email [email protected].

Our Commitment

Grosvenor Casino is committed to promoting responsible gambling and supporting player wellbeing. We work with regulators and support organisations to ensure a safe gaming environment. Gambling should always be enjoyable—if it stops being fun, it's time to take action.